Monday, June 27, 2011

When the going gets tough....


In a club environment, we often do not have the luxury of seating diners according to a strict reservation book.  As a result, you may have many needy tables in your section at the same time, making it more difficult to hit all of the service standards that we have set.  How does one ensure that the standards are maintained when thrust into this situation?  First, you must have a sense of urgency; you need to be able to identify the situation described above and understand the importance of maintaining the standards we have set for each member's experience.  Assess the situation, and create a plan of attack for how your tables will be best served.  This will likely include asking for help from cocktail servers, managers, sommeliers, and your fellow servers.  Collaborate with a manager on your plan of attack if you are really in the weeds.  Next, activate that plan.  Prioritize and stick to it.  Accelerate.  Move quickly but in control.  Focus on your priorities and plan of attack and you will achieve the desired results and hit the marks.  We appreciate your hard work and effort!

Sunday, June 26, 2011

The wine aroma wheel




Click on the image once, and then click it again to enlarge it


The wine aroma wheel was developed in the 1980s under the guidance of Professor Ann Noble of the University of California, Davis, and is modeled after similar tools used by the beer and scotch whiskey industries.  Although it was designed to enhance the accuracy of communication about wine aromas among members of the wine industry, it quickly became popular with a much broader group of wine enthusiasts.  Members of the wine industry worked with Professor Noble to create a catalog of commonly used odor terms, which were then organized into groups by origin and/or similarity of smell and displayed in the circular format above.  The wine aroma wheel is a superb learning tool because it shows common aroma terms in relation to one another. 

How do those different aromas get in the wine? 

It is theorized that the grapevine developed aroma compounds as an evolutionary advancement to attract insects and animals to assist in pollination and dispersion of seeds...

Saturday, June 25, 2011

The Club at Las Campanas



Bar Checklist

Bar Checklist 2011

Opening -
-          Check par levels for alcohol and non alcoholic. Replenish if needed
-          Wipe down the back and front of bar
-          Fill both ice bins
-          Unlock bar cabinets, coolers and beer taps
-          Turn on all TV’s
-          Place bar mats on bar
-          Set up liquor bottles in speed rack
-          Set up and fill or clean all “store and pour” juices in juice rack and put on ice
-          Check back bar bottles (clean and check all pour spouts)
-          Remove fruit and olives trays from cooler – clean, check quality and freshness of all. Replenish and replace if necessary
-          Wash and cut fruit
-          Start a new requisition sheet for items that need to be ordered
-          Make sure all areas are clean and organized
-          Dishwasher – check all 3 detergent levels, order and replace if necessary
-          Clean out refrigerators and ice bins
-          Pull red house wines out of wine case to put on bar
-          Put out snacks on bar (napkins, bar mix, peanuts, etc.). Refill throughout day
-          Replenish to go cups and children’s cups
-          Wash and properly polish and restock all glassware

Closing -
-          Put away and wipe down bottles in speed rack, mixers and fruit from bar
-          Check all pour spouts, replace if necessary
-          Gas and cork all wines by the glass
-          Burn the ice in both wells and wipe clean
-          Wash all rubber bar mats and place over sinks where they can fully dry
-          Clean draft beer drain and rinse all spouts with hot water
-          Put away all bar mix, peanuts and napkins from bar
-          Wipe down bar tops, sinks, counter tops, cooler doors and sides
-          Lock up liquor cabinets, beer taps, wine cabinets, and coolers
-          Date all open bottles of wine
-          Put red house wines back into wine case
-          Turn off TV’s and satellite boxes
-          Wash, polish and put away all glassware behind bar. Make sure there are enough pint and water glasses for the next shift
-          On Sunday Nights, throw out all fruit except cherries.
-          Make sure olive tray has been drained of ice and water
-          Wipe down all counters, sinks, computers
-          Check floor around bar and bar stools, vacuum if necessary

Daily –
-          Notify supervisor of anything that needs to be ordered immediately
-          Attend pre-shifts for menu changes, policy information, schedule changes, etc.
-          Clock in and out – notify supervisor when leaving
-          Make sure cabinets are locked every night and keys are put away properly, make sure wine cabinets are closed and locked

Date/Time : ­­­­­­­­­­­­­________________________
Employee Initials: ______________
Supervisor Initials: ______________










Busser Checklist

Busser Checklist 2011
Opening –
-          Set up coffee station with cups, saucers, spoons, creamers, sugar, etc.
-          Set up water, tea and lemonade at every station necessary
-          Fill sugar caddies and hot tea boxes
-          Make lemonade, coffee and iced tea for the day
-          Put linen in bread baskets
-          Detail sections in lounge, PDR and dining room
-          Put out candles on each tables and light them
Closing –
-          Wipe down tables and chairs in the dining room, lounge and PDR, booth seats
-          Wipe down patio tables and chairs
-          Dump all pitchers
-          Return all plates, silverware, and glassware to dishwasher or bar area
-          Wrap and refrigerate lemons
-          Wipe down B&B plates
-          Take candles off of the tables, throw candle away, take votives to dishwasher
-          Empty and clean coffee and iced tea machines
-          Check refrigerator
-          Break down and clean all bus and server stations
-          Re set dining room, lounge and PDR for next shift service
-          Take linen bag downstairs
Daily –
-          Notify supervisor of anything that needs to be ordered
-          Attend pre-shifts for menu changes, policy information, schedule changes, etc.
-          Clock in and out – notify supervisor when leaving
-          Check schedule for verification on time of next shift

Date/Time : ­­­­­­­­­­­­­___________________
Employee Initials: ______________
Supervisor Initials: ______________


 

Runner Checklist

Runner Checklist 2011
Opening –
-          Turn on bread warmers to LOW
-          Polish silverware
-          Check and stock silverware at service station – make sure drawers are full of each
-          Check and stock knives and soup spoons at expeditor station
-          Fill peppermills
-          Wipe down and prepare trays (put clean napkin on)
-          Fill ramekins with ketchup, mustard, mayonnaise, etc.
-          Make sure extra dressings, etc. are in refrigerator
-          Refill areas that store to go bags, plastic silverware, napkins, etc.
-          Set up soup station
-          Restock items for closing crew before 2:00 PM
Closing –
-          Turn bread warmers off
-          Polish silverware and make sure it is put away in appropriate places
-          Wipe down trays
-          Clean expeditor station
-          Make sure ramekins are filled and put in refrigerator for following shift
-          Refill necessary items
-          Sweep Floors
Daily –
-          Notify supervisor of anything that needs to be ordered
-          Attend pre-shifts for menu changes, policy information, schedule changes, etc.
-          Clock in and out – notify supervisor when leaving
-          Check schedule for verification on time of next shift

Date/Time : ­­­­­­­­­­­­­________________________
Employee Initials: ______________
Supervisor Initials: ______________


Server Checklist

Server Checklist 2011

Opening:
-          Check printer paper rolls
-          Assist host in arranging tables according to reservation sheet
-          Set up coffee stations with cups, saucers, spoons, creamers, cream and sugar
-          Polish tarnished wine buckets
-          Set up tea station – teas, lemons, honey spoons, etc
-          Stock and clean check presenters (comment cards and pens)
-          Fill salt and pepper shakers
-          Fill sugar caddies
-          Detail Sections

Closing:
-          Re set lounge, PDR, and dining room for next shift or event
-          Polish two racks of glassware at the END of the night
-          Return all glassware to dishwasher or bar
-          Fold napkins/do rollups for lounge the following day
-          Clean cappuccino machine
-          Wipe down all chairs and booths in your section
-          Complete closing paperwork
o   Confirm that you have no open checks
o   Print out server report
o   Verify that all signatures match member/guest names on check
o   Count checks, make sure it matches total on server report
o   Place all chits in numerical order
o   Initial paperwork indicating that all closing duties are complete
-          Submit complete paperwork to supervisor
-          Check with supervisor before leaving

Daily:
-          Attend pre-shift for information on menu changes, specials, reservations, policy changes, etc.
-          Notify supervisor of anything that needs to be ordered or restocked
-          Maintain “server book” and keep information up to date
-          Check schedule for changes
-          Clock in and out

Date/Time : ­­­­­­­­­­­­­________________________
Employee Initials: ______________
Supervisor Initials: ______________

Schedule for the work week beginning 06/25/11

All out times are predictions. You may be asked to leave early or stay later depending on business. 
DateSaturdaySundayMondayTuesdayWednesdayThursdayFriday
 25-Jun26-Jun27-Jun28-Jun29-Jun30-Jun1-Jul
        
SERVERSERVERSERVERSERVERSERVERSERVERSERVERSERVER
Norma4-830pm HOFFOFFOFF10a-830p H10a-830p H10a-830p H
Gerardo4pm-10pmOFFOFF10am-4pm T4pm-10pm10am-10pm10am-10pm
VictorREQ OFF4pm-10pm10am-4pm TREQ OFFREQ OFFREQ OFFREQ OFF
Carlos10am-10pm4pm-10pmOFFOFF4pm-10pm10am-10pm4pm-10pm
Dominic 10am-4pm9am-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
Blake4pm-10pm9am-10pmOFFOFF10am-10pm4pm-10pm4pm-10pm
Jenn10am-10pm10am-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
Chloe4pm-10pm4pm-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
MISCMISCMISCMISCMISCMISCMISCMISC
MichelleBEV CT 4-10OFFOFFOFFOFF6pm-10pmBEV CT 4-10
BUSSERBUSSERBUSSERBUSSERBUSSERBUSSERBUSSERBUSSER
ArturoREQ OFFREQ OFFOFFOFF4pm-10pm4pm-10pm4pm-10pm
Lupita10am-4pm9am-4pmOFFOFF10am-4pm10am-4pm10am-4pm
Horacio4pm-10pm4pm-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
Erika4pm-10pm10am-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
RUNNERRUNNERRUNNERRUNNERRUNNERRUNNERRUNNERRUNNER
Fidel4pm-10pm9am-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
MaynorBANQBANQBANQBANQBANQBANQBANQ
BARBARBARBARBARBARBARBAR
Mary10am-4pm9am-4pm11:30-6pmOFFOFF10am-10pm10am-10pm
Laura4pm-10pm4pm-10pmOFFOFF4pm-10pm4pm-10pm4-10pm S
StephenREQ OFF4pm-10pmOFF11:30-6pm10am-10pmREQ OFF4pm-10pm
INTERNINTERNINTERNINTERNINTERNINTERNINTERNINTERN
Joon4pm-10pmOFFOFFWINE4pm-10pmWINE4pm-10pm
Jeremy4pm-10pm4pm-10pmOFFOFF4pm-10pm4pm-10pm4pm-10pm
Sydney10am-4pm T10am-4pm TBANQBANQ10am-4pm TOFF10am-10pm
CrystalOFFOFFCateringCateringCateringCateringCatering
Matthew10am-4pm T9am-4pmBANQ 3pm10a-4p T BANQ10am-4pmOFF10am-4pm
Neusha       
Julian10am-10pm SPA/MG10am-4pm SC 10a-4p T BANQBANQ 3pmOFF10am-4pm T10am-10pm
Hae       
SPA CAFÉ SPA CAFÉ SPA CAFÉ SPA CAFÉ SPA CAFÉ SPA CAFÉ SPA CAFÉ SPA CAFÉ 
Clarissa10am-4pmOFF10a-4p  BANQ10a-4p  BANQ10am-4pm10am-4pmOFF
Lorenzo10am-10pm SPA/MG4pm-10pm MGOFFOFF4pm-10pm MG10am-10pm MG4pm-10pm MG
SarahREQ OFF10am-4pm10a-4p  BANQ10a-4p  BANQ10am-4pm10am-4pm10am-4pm
AdamOFFOFF10a-4p  BANQ10a-4p  BANQ10am-5pm10am-5pm10am-5pm
Charlie10am-4pm10am-4pm10a-4p  BANQ10a-4p  BANQOFFOFF10am-4pm
Sophia10am-4pm10am-4pmOFFOFF10am-4pm10am-4pm10am-4pm