In a club environment, we often do not have the luxury of seating diners according to a strict reservation book. As a result, you may have many needy tables in your section at the same time, making it more difficult to hit all of the service standards that we have set. How does one ensure that the standards are maintained when thrust into this situation? First, you must have a sense of urgency; you need to be able to identify the situation described above and understand the importance of maintaining the standards we have set for each member's experience. Assess the situation, and create a plan of attack for how your tables will be best served. This will likely include asking for help from cocktail servers, managers, sommeliers, and your fellow servers. Collaborate with a manager on your plan of attack if you are really in the weeds. Next, activate that plan. Prioritize and stick to it. Accelerate. Move quickly but in control. Focus on your priorities and plan of attack and you will achieve the desired results and hit the marks. We appreciate your hard work and effort!
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